Privacy Policy

Last Updated: January 2026

Newport Medical Supply (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect personal information when you visit our website, interact with us, or purchase products from www.newportmedicalsupply.com (the “Site”).

This Privacy Policy is intended to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information in several ways, including information you provide directly and information collected automatically.

A. Personal Information You Provide to Us

Depending on how you interact with our Site, we may collect the following categories of personal information:

  • Full name

  • Email address

  • Phone number (including mobile number)

  • Billing and shipping address

  • Payment information (processed securely by third-party payment processors; we do not store full credit or debit card numbers)

  • Account login credentials (if accounts are offered)

  • Order details and purchase history

  • Communications you send to us (emails, contact forms, customer service requests)

Providing personal information is voluntary, but certain information may be required to complete purchases or provide services.

B. Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited, time spent on the Site, and navigation behavior

  • Referring website or source

  • Cookie identifiers and similar tracking technologies

This information helps us understand how visitors use our Site and allows us to improve functionality and performance.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing, fulfilling, and delivering orders

  • Managing payments, returns, and customer support

  • Communicating with you about orders, updates, and inquiries

  • Providing transactional and service-related messages

  • Sending marketing or promotional communications (where permitted by law and subject to opt-out rights)

  • Improving our products, services, and website experience

  • Detecting fraud, security issues, or misuse of our Site

  • Complying with legal, regulatory, and tax obligations

3. Medical and Health-Related Information

Newport Medical Supply does not intentionally collect protected health information (“PHI”) as defined under the Health Insurance Portability and Accountability Act (HIPAA), unless such information is voluntarily provided and necessary to fulfill a specific product request.

Any health-related information provided is used solely for order fulfillment, customer service, or compliance purposes. Our Site does not provide medical advice and is not intended to diagnose, treat, cure, or prevent any medical condition.

4. Sharing and Disclosure of Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties only as necessary to operate our business, including:

  • Payment processors and financial institutions

  • Shipping and logistics providers

  • Website hosting, IT, and analytics service providers

  • Professional advisors (legal, accounting, compliance)

  • Government or regulatory authorities when required by law

  • Successor entities in the event of a merger, acquisition, or business transfer

All service providers are required to protect your personal information and may only use it for authorized business purposes.

Mobile Information & Text Messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Remember user preferences

  • Analyze website traffic and usage patterns

  • Improve performance and user experience

You may control cookies through your browser settings. Please note that disabling cookies may limit certain features or functionality of the Site.

6. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights regarding your personal information:

  • Right to Know: Request information about the categories and specific pieces of personal information we collect, use, and disclose

  • Right to Access: Obtain a copy of the personal information we hold about you

  • Right to Correct: Request correction of inaccurate personal information

  • Right to Delete: Request deletion of your personal information, subject to legal exceptions

  • Right to Limit Use of Sensitive Personal Information

  • Right to Opt Out of Data Sharing (if applicable)

  • Right to Non-Discrimination for exercising your privacy rights

Exercising Your Rights

To submit a privacy request, contact us by email:

  • Email: info@newportmedicalsupply.com

We may verify your identity before fulfilling your request.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage system can be guaranteed to be 100% secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfill business, legal, regulatory, or operational purposes, unless a longer retention period is required or permitted by law.

9. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review their privacy policies before providing any information.

10. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the Site constitutes acceptance of the updated policy.